We value long-term cooperative relationships with our customers. So we have a Money Back Policy to ensure you get a refund.
However, please note that the sunk costs incurred in the order processing and product production can not be ignore. Because we will process your order immediately when we receive your order. Then, the factory will purchase materials and schedule production to ensure timely delivery once you finish the payment. Strict adherence to our production schedule is crucial to our ability to meet customer expectations. Moreover, highly customized dolls are difficult to resell, resulting in additional costs for storage, packaging, handling, etc. Therefore this will incur a cancellation fee, thank you for your understanding and support!
Cancellation Fees
Our current policy regarding order cancellation & refunds is outlined as follows:
Cancellation is only permissible within the first 24 hours of placing your order.
Cancellation within 4 hours: 90% refund.
Cancellation within 24 hours: 80% refund.
*We appreciate your understanding of the complexities involved in our operations. So please take it seriously and make sure all information is correct before placing an order.
That's why we take every order seriously and urge our customers to carefully confirm the details before placing an order. Therefore, we encourage you to contact us or request actual doll photos if you have any doubts befor placing the order. We are always here to assist and ensure that you are completely satisfied with your order.
Refund Process & Period
After both parties negotiate and agree on the refund, your refund will be returned to the original payment method or your credit card/PayPal account within the specified time:
Credit Card/Debit Card: 6-10 business days
PayPal: 7 business days
If you haven't received your refund within the stated period, please contact us for a refund number and then reach out to your bank or card issuer.
**We value your trust and satisfaction. Instead of initiating disputes, kindly reach out to us directly at service@realdollshub.com for a faster resolution. Your cooperation helps us ensure a smooth shopping experience for you and avoid unnecessary complications.