Shipping & Return

Before Shipping

We always do our best to deliver you a perfect doll! First of all, we will take photos and videos from the factory and send them to you by email for confirmation once your doll is produced. Please check every detail of the doll and make sure everything is exactly as you want! And please reply to the email confirm that everything is good to go. Then, we will arrange for the logistics delivery of your doll after receiving your confirmation immediately. Please double check your email, including your spam mailbox, to make sure you don't miss any important notifications from us. Thank you!

Packaging

Your doll will be individually packaged in a sturdy brown cardboard box with padding to prevent any accidental damage during transportation. The outer box will also be wrapped in a waterproof membrane to keep it dry. 

All dolls are delivered in 100% discreet packaging. There will be only order numbers and warning labels for fragile items on the outside of the box, so your courier will handle it with care. No product information will be visible on the outside of the box, so you don't have to worry about any embarrassing situations. 

Shipping Worldwide

We ship to customers from all over the world. But please note that due to strict religious laws, we are unable to ship to India, Indonesia, Malaysia, Africa, Mexico, Brazil, or El Salvador, or middle eastern countries. Unless you have strong customs clearance ability. In addition, we cannot ship dolls shorter than 140cm/4ft6 to countries with strict laws and regulations such as the UK, Australia and Norway. Thank you for your understanding!

Shipping Cost

RDH guarantees free shipping to all orders worldwide with no hidden fees! However, if you live in a very remote area, please contact us in advance to confirm shipping availability and any potential additional fees.

Shipping Period

Here's the average time it takes from when you place your order to receive your doll:
*TPE sex dolls: 3-4 weeks
*Silicone sex dolls: 3-5 weeks
*In Stock sex dolls: 3-6 days
(This may be longer or shorter depending on your location, the doll you choose, the manufacturer of the doll, and whether it's a holiday.)

Please note: The timeline provided above is an estimate only and should not be interpreted as a guarantee of delivery times. It does not take into account potential delays due to high volume periods, holidays such as Chinese New Year, Christmas, or any unforeseen circumstances (including COVID-19). Please consider this when placing your order.

Shipping Method & Tracking
Your package will be shipped by FedEx, UPS, or DHL. Once your package is shipped, we will send you a tracking number and you can check your shipping status with that number on your account or Tracking Order at anytime. You can contact the courier to schedule a delivery for your package as well.

But what if even though there is a tracking number, but the shipping status still shows blank? Don't worry, the logistics process is usually divided into two parts: the head trip and the last trip. When we pay for customs clearance fees and taxes in advance, your tracking information may not be updated until the doll has completed customs clearance in your country and is ready for the final shipment. This is normal and there is no need to be concerned. For example, for shipments to the United States, the tracking information may not show the previous track record until the goods arrive in the US and go through customs. 

Custom & Taxes

Duties and taxes are subject to customs controls and may vary according to the laws of the country we ship to. The buyer is responsible for import taxes and fees.We offer free worldwide shipping. For customers in the United States, all charges are included in the displayed price and there are no additional fees. 

However, for customers in the UK, Canada, Finland, Denmark, Norway, Switzerland, and some other countries, import charges cannot be prepaid. On average, the additional cost is around $100. Which is not included in the shipping fee. To avoid this extra charge, we recommend purchasing dolls that are in stock, as there will be no additional taxes. But don't worry, our experienced logistics team will assist you with customs clearance, so you don't have to stress about it. If you have any questions, please don't hesitate to contact us.

Schedule a Delivery Time

In some cases, customers may be on a business trip or unable to sign for the package delivery within the estimated time due to various reasons. Or, if you are planning to move and need to expedite production and delivery, you can contact us in advance and we can work together to make reasonable adjustments, such as delaying delivery or speeding up production.

If the doll has already been shipped and you have received the tracking number, you can use the tracking number to contact the carrier directly and arrange a new shipping plan.

UPS reschedule delivery click here.

FedEx help page click here.

Damaged Doll, Missing Parts or Incorrect Doll

We take product quality extremely seriously, every doll is thoroughly inspected before leaving our factory. Once you receive your doll, please check it carefully ASAP. Products that arrive faulty or damaged must be reported within 48hrs of delivery.

For Missing Parts or Incorrect Doll
If you find that there are missing parts or the doll you received does not match the factory photos, don't worry. Just take some clear photos and an unboxing video of the doll (including the whole body, head, shipping label, and outer box) and send it to our email at service@realdollshub.com. We will report the issue to our factory and carrier and help you get a replacement.

For Damaged Doll:
If the doll is severely damaged during transportation, please file a claim with the carrier as soon as possible. We will also assist you with claims and returns. In addition, although we have a strong pursuit of product quality and strive to give you a perfect doll. Please keep in mind that sex dolls are handmade and minor blemishes are not considered damage. If your doll has any slight defects, it will not be considered a breach of contract.

Return

A sex doll is the most advanced adult toy available. He/She can not only satisfy your sexual needs but also provide endless companionship. For many people, choosing a sex doll is like choosing their other half, so we urge you to take the decision seriously. In order to ensure that the doll you receive is exactly what you want, we will take photos and videos of the doll from the factory and send them to you by email for confirmation before shipping. Please review the photos and videos carefully, we want to make sure you are completely satisfied with your purchase.

Besides, It's important to note that sex dolls are personal items and most are highly customizable. No one like a used doll. Due to the high cost of manufacturing and shipping, we recommend that you carefully consider your purchase and communicate with us before placing an order to avoid any unnecessary issues.

If your doll is damaged during transportation or it's totally different from the factory picture you confirmed before, please don't hesitate to contact us. We will assist you with making a claim or returning the product. (We do not accept returns except for the above situations, thank you for your understanding!)

Please note:
Do not "use" the doll as this may void your right to a refund/return. Sex dolls are highly custom and private items, and almost no one would like to take a used doll.

Please do not use your payment card to initiate a claim or return the package directly. The shipping address on the box is not able to accept returns for custom and stock orders. 
If you want to cancel the order or return the package, please email us directly (service@realdollshub.com), we will figure out the best solution for you!